Customer service skills such as listening, communicating, and sharing a smile are important when it comes to being a Front Desk Supervisor at a medical practice. Developing a relationship of trust is vital between a patient and clinic. Patient-centered care starts at the front desk of any medical practice.

Patient-centered Care Starts at the Front Desk

Patients’ experiences at the front desk of any medical practice color their expectations of their experiences with the physician and with the practice overall. The front desk staff greet patients, answer questions, ask questions, and ensure that the appointment gets off to the right start. Front desk staff do much more though—using good people skills and emotional intelligence—to reassure nervous patients, create a calm environment, and make people feel at home.  Daedre Beaumont brings a customer-centric approach to practice management. She reflects the patient-centered approach to care at the core of Roseman Medical Group (RMG).

Meet Daedre Beaumont - Front Desk Supervisor, Roseman Medical Group

Q: Where are you from originally?
A: I am a native of Las Vegas. I’m an alumni of the original Las Vegas High School and earned a bachelor of arts in music from University of Nevada – Las Vegas (UNLV).

Q: Describe your professional journey and how it led to your current position.
I have worked in the medical field for the past seven years with many years of customer service experience before that. Until now, my background has been in elective medicine and there was a major emphasis on exceptional customer care. I have brought that mindset with me to RMG and believe that every patient deserves to have a great patient experience no matter why they are being seen. That kind of patient care is what will set us apart from other clinics.

Q: What is your favorite part of your job?  
A: I love helping people and feel like the most rewarding part of my work is when I am able to make someone feel comfortable and welcome at our clinic.

Q: Do you have a mantra or guiding life principle?
A: I have adopted my Dad’s favorite quote, “keep smiling.” A smile is such a beautiful thing! It is amazing how this simple gesture can turn someone’s day around. It is a universal way of passing hope and happiness on to those around you. You can even hear a smile in the voice of someone over the phone. Smiling even when you don’t feel like it can lighten the toughest days.

Q: How do you make patients feel comfortable and well-taken care of at the front desk?
A: People want to be heard and understood. Listening is a very important skill not only at the front desk, but throughout the clinic. Even if you can’t personally help someone, once you know their concerns you are better prepared to point them in the right direction. Due to the pandemic, some of our patients have had very limited contact with others and may just need to talk to someone. Taking the time to listen to a patient can help develop that relationship of trust that is essential between a patient and the clinic.

Q: What does RMG do that is above and beyond other practices?
A:  We offer patient-focused care and have a caring staff that truly loves the patients that we serve.

Q: Do you have a favorite hobby or pastime?
A:  When time and weather permit, I love being outdoors. I enjoy hiking and exploring in nature with my family.

Q: How have you been practicing your own self-care amidst a global pandemic?
A: As an essential worker, I have continued to work every day throughout the pandemic. I use my commute time to get my mind in the right place before and after work so that I’m not bringing work or home issues with me. Music is a powerful tool, and I listen to a wide variety of music styles to redirect my thoughts. Upbeat music on the way to work can help you feel more positive, motivated, and ready to tackle the day. A slower tempo on the way home can quiet your mind and help you to release the stress of your day.

Lending an ear, sharing a smile, and caring for your well-being is what we do. Our friendly, caring staff and providers are here for you. Call 702-463-4040 to schedule an appointment today.

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